书目信息 机读格式(MARC)
Delivering effective social customer service :
| ISBN： | 9781118662670 (hardcover) |
|---|---|
| 语种代码： | eng |
| 个人名称： | Blunt, Carolyn, |
| 题名： | Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. |
| 出版发行项： | Chichester, England : Wiley, 2013. |
| 载体形态： | 252 pages : illustrations, 24 cm |
| 一般附注： | Includes index. |