书目信息 机读格式(MARC)
Customer experience for dummies /
| ISBN： | 9781118725603 |
|---|---|
| 语种代码： | eng |
| 个人名称： | Barnes, Roy A., |
| 题名： | Customer experience for dummies / by Roy Barnes and Bob Kelleher. |
| 出版发行项： | Hoboken, NJ : John Wiley & Sons, Inc., [2015] |
| 载体形态： | xiv, 342 pages : illustrations ; 23 cm |
| 书目附注： | Includes bibliographical references (pages 321-325) and index. |
| 格式化内容附注： | Introduction -- What is customer experience? -- Creating awesome customer experience -- Essential enabling elements -- Making it stick -- The part of tens. |