ISBN: | 9781118725603 |
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语种代码: | eng |
个人名称: | Barnes, Roy A., |
题名: | Customer experience for dummies / by Roy Barnes and Bob Kelleher. |
出版发行项: | Hoboken, NJ : John Wiley & Sons, Inc., [2015] |
载体形态: | xiv, 342 pages : illustrations ; 23 cm |
书目附注: | Includes bibliographical references (pages 321-325) and index. |
格式化内容附注: | Introduction -- What is customer experience? -- Creating awesome customer experience -- Essential enabling elements -- Making it stick -- The part of tens. |