ISBN: | 9781118988923 (cloth) |
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编目源: | DLC DLC |
语种代码: | eng |
个人名称: | Reason, Ben,1972- |
题名: | Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. |
出版发行项: | Hoboken, N.J. : John Wiley & Sons, Inc., [2016] |
载体形态: | 189 pages : illustrations ; 24 cm |
一般附注: | Includes index. |