| ISBN： | 9781472455260 |
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| ISBN： | 9781472455291 |
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| 语种代码： | eng |
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| 个人名称： | Bryson, Jo,1950-. |
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| 题名： | Managing information services : an innovative approach / by Jo Bryson. |
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| 版本说明： | Fourth edition. |
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| 出版发行项： | Farnham, Surrey, UK ; Burlington, VT : Ashgate, c2016. |
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| 载体形态： | xvi, 360 p; 25 cm. |
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| 书目附注： | Includes bibliographical references and index. |
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| 格式化内容附注： | Part I. Management influences in a changing landscape -- Managing in the digital era -- Part II. Strategy and planning -- Strategic planning : positioning for a digital future -- Attracting and retaining the best people -- Ensuring value for money and sound finances (includes benefits realization) -- Realizing the true value of knowledge and information -- Strategic technology and asset management : a smarter approach -- Part III. Leadership and innovation -- Leadership -- Creating a values driven culture to support innovation -- Innovation and creativity -- Engaging change for a virtual world -- Group dynamics and team building -- Effective negotiation and conflict management -- Managing the political arena -- Policy making -- Personal communications and networking -- Managing yourself and others in challenging times -- Part IV. Governance and social responsibility -- Corporate governance -- Power and influence -- Encouraging transparency -- Sustainability -- Risk management -- Sustaining trust and continued operations -- Evaluating performance -- Part V. Customer and market focus --Competitive strategies -- Corporate image and communications -- Ensuring service quality -- Part VI. Survival and success -- Bringing it all together. |
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