| ISBN： | 9781119321620hardcover : |
|---|
| 编目源： | DUFL DUFL |
|---|
| 个人名称： | Morgan, Jacob,1983- |
|---|
| 题名： | The employee experience advantage : how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate / Jacob Morgan. |
|---|
| 出版发行项： | Hoboken, New Jersey : Wiley, [2017] |
|---|
| 载体形态： | xxii, 282 pages ; 24 cm |
|---|
| 书目附注： | Includes bibliographical references and index. |
|---|
| 格式化内容附注： | Acknowledgements -- We all care about experience (introduction) -- The evolution of employee experience -- Utility -- Research on employee experience -- Employee experience drivers -- The reason for being and the three employee experience environments -- Reason for being -- The physical environment -- The technological environment -- The cultural environment -- The employee experience equation -- The nine types of organizations -- Employee experience distribution -- The business value of employee experience -- Business metrics and financial performance -- Building the experiential organization -- System 1 vs system 2 experiences -- The employee experience design loop -- The starbucks model of transparency -- Moments that matter or moments of impact -- Employee experience and moments that matter -- The employee experience pyramid -- What about the actual work? -- Who owns the employee experience? -- The role of employees -- Where to start -- Focus on what makes your company unique -- Growing vs grown-up companies -- A futurist's perspective -- Appendix. |
|---|