ISBN: | 9780470045473: |
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ISBN: | 0470045477 (cloth) |
编目源: | DLC DLC BAKER C#P BTCTA YDXCP VP DLC |
语种代码: | eng |
个人名称: | Anderson, Dave,1961- |
题名: | How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / edited by Dave Anderson. |
出版发行项: | Hoboken, N.J. : Wiley, c2007. |
载体形态: | xxvi, 159 pages ; 23 cm. |
书目附注: | Includes bibliographical references (p. 159). |
格式化内容附注: | Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away!. |