| ISBN： | 9780470045473: |
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| ISBN： | 0470045477 (cloth) |
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| 编目源： | DLC DLC BAKER C#P BTCTA YDXCP VP DLC |
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| 语种代码： | eng |
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| 个人名称： | Anderson, Dave,1961- |
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| 题名： | How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / edited by Dave Anderson. |
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| 出版发行项： | Hoboken, N.J. : Wiley, c2007. |
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| 载体形态： | xxvi, 159 pages ; 23 cm. |
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| 书目附注： | Includes bibliographical references (p. 159). |
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| 格式化内容附注： | Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away!. |
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