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CUSTOMER SERVICE :
—ELAINE K. HARRIS.
索书号：F713.55/HEK
标准编码：9781292040356
出版信息：PEARSON, c2014 Harlow, Essex, England :
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STRATEGIC CUSTOMER SERVICE :
—JOHN A. GOODMAN.
索书号：F274/GJA
标准编码：9780814413333
出版信息：AMACOM, c2009. New York :
主题词： CUSTOMER SERVICES.CUSTOMER RELATIONS
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DELIVERING EFFECTIVE SOCIAL CUSTOMER SERVICE :
—CAROLYN BLUNT AND MARTIN HILL-WILSON ; COVER DESIG
索书号：F713.55/BC
标准编码：9781118662670 (hardc
出版信息：WILEY, 2013. Chichester, England :
主题词： CONSUMER SATISFACTION.CUSTOMER RELATIONSCUSTOMER SERVICES.
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REMARKABLE SERVICE :
—THE CULINARY INSTITUTE OF AMERICA.
索书号：F719.3/CIA-2
标准编码：978-0-470-19740-0 (p
出版信息：JOHN WILEY & SONS, c2009. Hoboken, N.J. :
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MANAGING SERVICES :
—HAYNES, KATHRYN; GRUGULIS, IRENA
索书号：F7/HK
标准编码：9780199696086
出版信息：OXFORD UNIVERSITY PRESS, 2013.
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ECONOMICS OF SERVICES :
—JANSSON, JAN OWEN
索书号：F0/JJO/-2
标准编码：9780857932174
出版信息：EDWARD ELGAR, 2013.
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AN INTRODUCTION TO HUMAN SERVICES :
—BY MARIANNE WOODSIDE.
索书号：C91/WM-8
标准编码：9781285749907
出版信息：BROOKS/COLE, c2014. Australia :
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THE ART OF CLIENT SERVICE :
—ROBERT SOLOMON ; FOREWORD BY IAN SCHAFER.
索书号：F713/SR/-3
标准编码：9781119227823 (hardb
出版信息：JOHN WILEY & SONS, INC., 2016. Hoboken, New Jersey :
主题词： ADVERTISING.MARKETING.CUSTOMER RELATIONS.BUSINESS & ECONOMICS / CUSTOMER RELATIONS.
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INNOVATION IN PUBLIC SERVICES :
—EDITED BY STEPHEN P. OSBORNE, LOUISE BROWN AND RIC
索书号：D035/OSP
标准编码：9781138949829 (hbk.)
出版信息：ROUTLEDGE, c2016. Abingdon, Oxon :
主题词： PUBLIC ADMINISTRATION.ORGANIZATIONAL CHANGE.
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MANAGING INFORMATION SERVICES :
—BY JO BRYSON.
索书号：G252/BJ-4
标准编码：9781472455260
出版信息：ASHGATE, c2016. Farnham, Surrey, UK ; Burlingt
主题词： INFORMATION RESOURCES MANAGEMENTCORPORATE LIBRARIESINFORMATION SERVICES